It’s about time. Niantic finally breaks the silence after two long weeks of receiving angry emails and messages from die-hard Pokémon GO fans. The big thing that had every player griping was the three-step bug that was later completely removed in the update that was released on July 31st.
Niantic has finally responded with this message to it’s community through it’s facebook page:
As many of you know, we recently made some changes to Pokémon GO.
– We have removed the ‘3-step’ display in order to improve upon the underlying design. The original feature, although enjoyed by many, was also confusing and did not meet our underlying product goals. We will keep you posted as we strive to improve this feature.
– We have limited access by third-party services which were interfering with our ability to maintain quality of service for our users and to bring Pokémon GO to users around the world. The large number of users has made the roll-out of Pokémon GO around the world an… interesting… challenge. And we aren’t done yet! Yes, Brazil, we want to bring the game to you (and many other countries where it is not yet available).
We have read your posts and emails and we hear the frustration from folks in places where we haven’t launched yet, and from those of you who miss these features. We want you to know that we have been working crazy hours to keep the game running as we continue to launch globally. If you haven’t heard us Tweeting much it’s because we’ve been heads down working on the game. But we’ll do our best going forward to keep you posted on what’s going on.
Be safe, be nice to your fellow trainers, and keep on exploring.
The Pokémon GO team
Finally some response from Niantic. It does state that they will be working on the tracking feature, so hopefully trainers now have some kind of assurance that the issue will be fixed and eradicated in due time. Let us know what you think about Niantic’s response in the comments.